Introduction
Kelsper Drip recognizes the importance of protecting your personal information and privacy. We are committed to compliance with the Protection of Personal Information Act (POPIA), ensuring responsible, lawful, and transparent data management.
Purpose
This policy outlines how Kelsper Drip collects, uses, processes, stores, and protects personal information obtained from our customers and users visiting our website or purchasing our products.
Scope
This policy applies to all Kelsper Drip employees, suppliers, third-party vendors, and customers. It covers all personal information processed by Kelsper Drip, whether collected through our online store, email, social media, or other communication methods.
Definition of Personal Information
Personal information includes any information relating to an identifiable, living natural person, such as names, identification numbers, contact details, physical addresses, email addresses, purchase history, or financial information.
Collection of Personal Information
Kelsper Drip may collect personal information:
- Directly from customers through forms, registration processes, or transactions.
- Indirectly via cookies and analytics when users visit our website.
- Through third-party services such as PayPal and Printful for payment processing, order fulfillment, and shipping.
Use of Personal Information
We use personal information to:
- Process and fulfill orders and deliveries.
- Communicate about order status and customer support.
- Improve user experience, products, and customer service.
- Send marketing and promotional information with the consent of users.
Disclosure of Personal Information
We may disclose personal information to:
- Third-party service providers such as PayPal for payments and Printful for fulfillment and shipping.
- Regulatory authorities or law enforcement if required by law.
Security of Personal Information
Kelsper Drip implements robust measures, including encryption, secure data storage, and access controls, to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, and destruction.
Data Retention
Personal information is retained only for as long as necessary to fulfill the purpose for which it was collected or as required by applicable law.
Customer Rights
Under POPIA, customers have the right to:
- Request access to their personal information.
- Request correction or deletion of their personal information.
- Withdraw consent previously given for processing their information.
- Object to the processing of their personal information.
Requests regarding personal information should be directed to privacy@kelsperdrip.com.
Changes to this Policy
Kelsper Drip may update this policy periodically. Changes will be communicated clearly on our website.
Contact Information
If you have any questions or concerns regarding our POPIA policy, please contact:
Email: privacy@kelsperdrip.com
Effective Date: 01/04/2025
By interacting with Kelsper Drip, you acknowledge that you have read, understood, and agree to this POPIA policy.